Satisfaction professionnelle et performance adaptative : les rôles médiateurs de l'autonomie, de l'efficacité et de l'interdépendance

• Mohanad Abumandila

  Tourisme et du bien-être de l'Université de Malaisie à Kelantan.

  Author

  https://orcid.org/0000-0003-0121-306X

• Ahmed Aishb

  tourisme et du bien-être de l'Université de Malaisie à Kelantan.

  Author

  https://orcid.org/0000-0003-2928-7167

• Akram Allohc Allohc

  Université Utara Malaysia

  Author

  https://orcid.org/0009-0008-7788-6694

• Ahmed Muayad Younus

  université LUTC, Malaisie 

  Author

  https://orcid.org/0000-0002-5686-3505

La transformation numérique est devenue un facteur clé de compétitivité dans le secteur du tourisme, en particulier en

Malaisie, où les organisations adoptent de plus en plus les technologies numériques pour améliorer la prestation de services

et l’efficacité opérationnelle. Cette étude examine le rôle médiateur de l’autonomie, de la compétence et

du sentiment d’appartenance dans la relation entre la satisfaction professionnelle et la performance adaptative chez les employés des

entreprises touristiques malaisiennes. La satisfaction professionnelle est conceptualisée comme une construction multidimensionnelle

comprenant la satisfaction vis-à-vis du domaine d’activité, du lieu de travail et des tâches. S’appuyant sur la théorie du « Self- 

Dans le cadre de la théorie de la détermination, cette étude avance que les besoins psychologiques constituent des mécanismes clés par

lesquels la satisfaction professionnelle influence la performance adaptative dans les environnements de travail numériques.

Une approche de recherche quantitative a été adoptée, et les données ont été recueillies auprès d’employés travaillant dans des

entreprises touristiques en Malaisie. L’étude a utilisé la modélisation par équations structurelles à moindres carrés partiels (PLS-SEM)

avec une procédure de bootstrapping de 5 000 rééchantillonnages afin de tester les relations hypothétiques et les effets de médiation

. L’analyse s’est concentrée sur les relations à la fois directes et indirectes entre les concepts.

Les résultats indiquent que la satisfaction professionnelle a un effet positif significatif sur la performance adaptative. Parmi

les variables médiatrices, la compétence s’est avérée être un médiateur significatif de la relation entre la

satisfaction professionnelle et la performance adaptative, tandis que l’autonomie et le sentiment d’appartenance n’étaient pas des médiateurs significatifs.

Ces résultats suggèrent que la compétence perçue par les employés joue un rôle crucial dans la transformation de la

satisfaction professionnelle en performance adaptative dans les environnements touristiques en pleine transformation numérique.

Cette étude apporte une contribution à la théorie de l’autodétermination en mettant en évidence la compétence comme

mécanisme psychologique dominant dans les environnements de travail axés sur la technologie. Sur le plan pratique, ces résultats soulignent l’

importance de renforcer les compétences numériques des employés et de favoriser le développement de leurs compétences afin d’améliorer l’adaptabilité et la

performance dans le secteur touristique malaisien. Résumé concis et précis de la recherche.

1. Mohanad Abumandila , Tourisme et du bien-être de l'Université de Malaisie à Kelantan.

   Faculté de l'hôtellerie, du tourisme et du bien-être de l'Université de Malaisie à Kelantan.

2. Ahmed Aishb , tourisme et du bien-être de l'Université de Malaisie à Kelantan.

   Faculté de l'hôtellerie, du tourisme et du bien-être de l'Université de Malaisie à Kelantan.

3. Akram Allohc Allohc , Université Utara Malaysia

   École de commerce de l'Université Utara Malaysia

4. Ahmed Muayad Younus, université LUTC, Malaisie 

   Centre de formation postuniversitaire (PGC) de l'université LUTC, Malaisie 

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